RespShop Return and Warranty Policy

If you change your mind after placing an order with us, you can return your order within 30 days of your order’s shipping date.

Policies and Requirements for Returning a Product to RespShop

Returning Unopened and Unused Products: If the product is unopened, unused, in its original packaging, and in a resalable condition, kindly return it to us along with your invoice. We will issue a refund to your credit card or PayPal account. Please note that a 15% returns processing fee will be deducted from the original purchase price. 

Open or Used Products: We do not accept returns of opened or used products. Please note that if you return a used product, it will be sent back to you.

Product Defects: If you encounter any product defects, please contact us for assistance.

Shipping Costs: Shipping costs are non-refundable. Any fees associated with returning items to RespShop.com are the customer’s responsibility.

Returns for CPAP masks are covered under the 30-Day Mask Guarantee Program.

How Long Is the Warranty for My CPAP Machine/Mask/Tubing?

CPAP Machine: 2-year manufacturer warranty.

CPAP Humidifier: 2-year manufacturer warranty.

ResMed ClimateLineAir Heated CPAP Tubing: 90-day manufacturer warranty

Other Products: 90-day manufacturer warranty

How Can I Get Help for My Defective Machine?

Should you experience any issues with your CPAP or BiPAP machine, oxygen concentrator, CoughAssist and myAirvo2 while it is under warranty, we kindly ask you to follow the steps below.

1. Contact RespShop by phone and a member of our medical staff will provide troubleshooting assistance.
2. Send your machine back to RespShop. Ensure your order number is included in the package so we can assist you promptly. Please be advised that RespShop does not cover return shipping costs.

If the machine was purchased within 90 days, RespShop will send a new replacement machine via standard domestic shipping at no cost to you. We can expedite the replacement machine to you for an additional cost.

If the machine was purchased over 90 days ago, RespShop will arrange for the machine in question to be repaired. As repair times can vary from a few weeks to over 30 days, we recommend renting or purchasing a backup machine while you wait.

Once the repairs are completed, we will ship the machine back to you via standard domestic shipping at no extra charge. You can choose to have the unit expedited for an additional cost.

*All services, including the advertisement, ordering, sale, delivery, instruction, and setup of the products, are performed solely by RespShop and independently of product manufacturers. Please contact us directly if you require warranty service for any product purchased from us.

** The manufacturer’s warranty does not cover misuse, physical damage to the unit, or water damage.

Protect your investment with our extended warranty options, available both at the time of purchase any time thereafter up to 30 days before the standard 2-year warranty expires. Note that to be eligible, the CPAP must have been originally purchased through RespShop.

We offer 1-year and 2-year extended warranties, which supplement the standard 2-year manufacturer warranty, giving you up to 3 or 4 years of total coverage.

Extended warranty is available on CPAP, APAP, BiPAP/VPAP machines from ResMed, Philips Respironics, Fisher & Paykel and Breas.

The extended warranty doesn’t cover accidental or physical damage, such as drops or spills, or incidents outside of normal CPAP therapy use. Additionally, the warranty cannot be transferred to another party

The extended warranty covers domestic shipping costs for the return of your machine. It does not cover international shipping. Customers are responsible for shipping costs when sending a machine to us for diagnostics.

If you have any questions about our extended warranties, please contact us.

None of the machines and masks sold by RespShop have an international warranty. We ask international customers or US customers who are traveling/residing outside of the US to contact us directly for warranty services. Please do not contact the manufacturer or local dealers.

Please send the defective product(s) to RespShop and we will arrange for repairs or replace the product(s) in question. Please see here for details. To save on postage, we suggest customers refrain from sending accessories.

*We recommend using the postal service when shipping defective products to us from overseas. Courier services such as FedEx, UPS, DHL are generally more expensive and may charge a customs brokerage fee on top of taxes/duty.

**Customers are responsible for round-trip shipping costs and customs duty.

If we lower the price of a product, we are happy to honor the new price within 60 days of the order’s shipping date.* Please contact us with any price matching requests.

*The value of any free or discounted goods or services provided by RespShop will be subtracted from the price match difference. Examples include, but are not limited to, free or discounted products or services, use of reward points, cash-back discounts, and free or discounted shipping costs.